Johnpaul Singh
Service Delivery Manager
Hewlett Packard(HP)
Brief description about me and my work
- A Masters in IT Service Delivery with 10yrs exp.
- Working with Hewlett Packard (hp) as IT Service Delivery Manager with +35 members as my direct reportees including SME's, Team Leads and AM's.
- SDM Profile is a subset of IT Service Delivery, Continuous Service Improvement(CSI), Mgmt, Incident Manager, Change Manager, Problem Manager, SLA Manager, Asset + Vendor Mgmt and Owner for KMDB and SCCM, including multiple customer's interaction for the project's delivery to delight.
Challenge in job
Owning Issue resolution irrespective of issue relating to any domain with different flavors.
This is a perfect fit-in to improvise your skill set & be delivery efficient.
Job made easy
Timely co-ordination for challenges to have them addressed with a positive approach.
Upcoming Trends
- ITSM will be part of each domain irrespective of it's complexities.
- Companies getting more performance driven.
- On-demand Transparency in Solutions, Decisions & Management Strategies.
My view on India technical development
- Better State & National Policies looked upon for on-ground implementation to promote & offer right opportunities within the country itself.
- Better platform & appropriate exposure to growing Talent with employee retention policies awaited.
My goals
To be Delivery Manager for multiple Account within 3 yrs and upgrade expertise in the same in next 2 yrs.
My family background
A nuclear, open minded, educated family of 5 with a small kid going to be 1 now.
Advice to upcoming professionals
Grow in your own field of interest as it's not only getting a job, rather growing with the job.
Advice to students
Be focused & aware, instead of only an exam-oriented candidate.
