CIO City

Aspect Software Sets a New Standard for the Agent Experience with Aspect Workforce Optimization 8.0

By CR Team   |   Thursday, August 28, 2014
Print Email


GURGAON, INDIA: Aspect Software, a provider of fully integrated customer interaction management and workforce management optimization launches the latest version 8.0 of its flagship product Aspect Workforce Optimization.



Aspect workforce upgrade comprise of more Icons, Widgets and Customizable dashboards of new intuitive GUI, Cloud-optimized platform integrated with full suite of Aspect products to provide more complete contact center solution and tighter integration between front and back office operations.



Aspect is a fully-integrated unified solution provider with the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office operations. Through a full suite of cloud, hosted and hybrid deployment options Aspect is helping the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.



 



“As the contact centre becomes a more integral part of the overall customer experience, companies are seeking intuitive solutions that provide more flexible and integrated customer service operations,” says Spence Mallder, Senior Vice President, General Manager of Workforce Optimization at Aspect.



 



To address this aspect of flexible and integrated customer service operations, enterprises will need to provide a much better user experience for agents & supervisors and develop a tighter integration between the front and back office operations. Workforce Optimization version 8.0 lets companies do this, regardless of whether it is deployed at our customers’ premises or in the Aspect cloud.



 



“The Indian market has seen a rapid shift in consumer dynamics in the recent past, and companies are cognizant of the enhanced pace that they need to be able to deliver best possible solutions to their customers. In this era, where organizations are expected to do more with less, we expect this enhancement to be a welcome change to the silos that different departments function in, and thereby drive overall profitability while ensuring smooth and transparent collaboration for employees. We truly feel that WFO 8 is poised to help organizations make their mark in delivering exemplary customer experience.” added Mr. Sanjay Gupta, Managing Director, Aspect India, SAARC & Middle East.


Experts on CIO
Rajesh  Thanua
Sr. Manager - IT
Carzonrent India
Muralidhara H. S.
Head IT
TTK Prestige
B. V. Meshram
VP - IT
Shipping Corporation
Sudeep  Misra
Head of Marketing
Neo Group Inc.
Nirav  Kamdar
IT Officer
IDA Trading
Vineet  Kansal
Director - IT
ITS
Isidorio  Fernandes
Sr. VP Technology
IIFL
Sudhanshu  Kela
VP
EXL
Write your comment now
 
Most read CIO news
Whitepapers
In today's world, the speed and scale of business are pushing ...
This IBM publication provides information about IBM Social Business...