"The Role of Technology in SME "
JRC Murthy
Head - IS
Shantha Biotechnics Limited – A Sanofi Company
JRC Murthy has 27 years of experience and current role is Head of Information Systems. Specialisation in leading teams managing IT Operations, processes, technology, design and implement IT infrastructure, analysing requirements, LAN/ WAN / Service Desk / Asset management.
Improves your business communication:
Information Technology is the technology involved in the processing of data and information.
It includes computer hardware, software, networks, and peripherals as well as many electronic and communications devices commonly used in offices.
The easy communication devices that gives more benefit with less cost are the flash memory, USB Bluetooth, Network switch and wireless access points, Email is the most important communicating tool and easy way of communicating internally in the Organization (Intranet) and to the external world over internet.
Play an integral part of your overall business strategy:
For companies to succeed in this IT environment, they must be dynamic. This means adjusting their business architecture to accommodate change , leveraging new technologies, ideas and skills to drive innovation, and modifying business processes and activities across functional groups to improve efficiency.
IT helps to grow business into Customer focused:
Timely response to the customer queries and prompt service to the customers with the systems in place ,i.e. defining and designing the process first which is realistic and using the capabilities of technology with right people will be a great way to build trust and drive creativity, innovation and productivity.
Reduces some of your over burdens:
Automation of the business processes and introducing ERP package to capture the business transactions integrating the sales indent through the finished goods delivery will bring in a disciplined planning process which creates efficiencies , reduces the delay in attaining the requirements, avoids paper work, no manual intervention, avoiding delay in accessing and passing information thus saving time and costs.These are effective tools to improve the financial operations and to communicate future costs and risk control to creditors.
Streamline your internal communications:
Connecting the employee computers and the IT peripherals through local area network within the organization will give a way to ensure that everyone in your organization is on the same page following the systems and procedures of the organization in disciplined manner.