Insight of My Company and its IT Strategies Air India is an international Air Transport Company carrying passenger & Cargo.
AI IT strategy is to align the business requirement with the latest Information Technology to achieve best IS. IT strategy is also aligned with the Corporate mission and vision to improve Passenger/Cargo Service.
IT strategy is a continuously evolving process to improve services. AI had upgraded its core passenger services systems such as passenger services, departure control, e-ticketing, e-commerce and baggage services to the latest state-of-the-art solution on a hosted platform. Cargo services of AI customers has recently been migrated from in-house solution to a internationally recognized hosted solution. AI has introduced an Integrated Operations Control system, hub control system for the operations users in a hosted platform. AI is in the process of replacing the existing ERP, MRO system through a well known SAP platform. AI has implemented a corporate document management system with the existing corporate mailing platform.
Views on new technologies Vitalization would help the IT infrastructure consolidation and thereby ease of maintenance, increased utilization, reduced wastages, etc. would bring down TCO. Depending upon application criticality, sensitiveness, volume, cost benefit analysis, AI can evaluate private or public cloud. Resources to Keep Updated with Latest Technologies Reading technology, aviation review magazines, attending conferences and the product presentations, demonstrations etc.
Team Size: 100 +
Biggest Pain Point Keeping pace with passenger demand with technological changes and to meet the users requirements.
Challenges Faced Continuously changing users environment at multiple locations ( cities, airports etc) across the globe are major challenges for information / database security. Adoption of Cloud Policy Evaluating private vs public cloud options.
IT Leader – Manager First or Technologist First A visionary manager first with the latest technological knowledge to fulfill the corporate vision/mission. ROI on the Technology ROI on technological investment is intangible and generally takes longer gestation period.
Latest Technology Virtualization ,Cloud computing and data security management. Relationship Between CIOs and CEOs CIO provides information for CEO to take decisive actions on Business strategies.
Advice/ Suggestion To align an integrated IT systems at all levels in the company to improve the services under business requirement.